I arrived for my appointment, was greeted promptly, and the service was performed in a timely manner. In the meantime, Tom did research on a request of accesesory installation for my vechicle, and gave me a detailed review of the install and cost. In closing I was very pleased with my experience at Gentilini, just as I was when I purchased my Equinox. They are a small dealership that treats its customers extremley well! I travel quite a distance to have them service my vehicle, but it is worth the time and I will return.